UNIVERSITY of ARKANSAS

PAT WALKER HEALTH CENTER

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Tragedies, Traumas, & Crises

Strategies for Significant Others of
People Who Have Been Involved in a Crisis

If someone whom you love has been involved in a tragic event, she or he could need your help. The physical, emotional, and mental demands of these events can overwhelm the stamina and strength of even the best of us. Signs and symptoms of acute or traumatic stress are normal reactions to abnormal events. No one who experiences or witnesses such an event leaves untouched. Each person will experience the stress of it in a unique way. Likewise, what you can do to help your loved one will probably be unique. Still, we can suggest some things to try.
  • Listen with interest and encourage them to tell you about their experience.
  • Reassure them that they are safe and loved.
  • Ask them if you may help them with routine, everyday tasks. If they agree, then do so.
  • Respect their need for some private time.
  • Ask, "What can I do that would be helpful?"
  • Explain that you regret that such an event has occurred and that you would like to help in whatever ways you can.
  • Listen carefully without judging but with understanding.
  • Accept that your lives go on. Try to maintain your normal routines. Encourage your loved one to stick to her or his routines as much as possible.
  • Respect your loved ones' anger or irritability. Avoid discouraging or questioning their irritability, anger, or outrage.
  • Do NOT tell them they are lucky that events were not worse or that they should be used to this or that this is part of their job. While you probably are trying to console and reassure them, these statements often disrespect the intensity and enormity of the experience.
  • DO tell your friend or relative that you love them.
  • DO tell them that you wish this tragedy had not occurred.
  • Reassure them that you want to help them in whatever ways you can.
  • Avoid arguing or being critical of them, their decision, or their actions.
  • Urge them to postpone major decisions--e.g., purchasing a home, changing jobs, having a child, moving to a new city or state.
  • Realize that your loved one will hurt and feel vulnerable for a period of time. This is normal reaction to an abnormal event. How much time your loved one will hurt varies from person to person. However, if the signs of stress do not begin to lessen within a few weeks, or if these signs intensify, then consult a licensed mental health professional, such as the staff of CAPS.
  • While you might not understand what your loved one is going through, offer your support and your love. Small acts of kindness often have enormous meaning to survivors and witnesses of tragic events.
CAPS is accredited by the International Association of Counseling Services (IACS).

Because email is not a confidential form of communication, in order to protect confidentiality and individual privacy, clinical services and responses to clinical inquiries--including scheduling or cancelling appointments--will NOT be addressed through email.  Read our full Email Policy.

If you have questions or comments about this webpage, contact CAPS at 575-5276.

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CAPS Director, Dr. Perry

 

CAPS Receptionist

 

CAPS Outreach Exhibit

 

CAPS Counselor, Ms. Hilliard