| Course Number: OMGT 5133 |
| Operations Management in the Service Sector |
| Review of the role of operations management in the service sector, e.g., health care systems, banking, municipal services, utilities, and postal service and others. Emphasizes the principles and methodologies applicable to the solution of problems within the service industries. |
| Textbook: Services Marketing, Lovelock and Wirtz, 6th ed., 2007 Prentice-Hall, 0131875523 |
