(479) 575-2222
Office Hours:
Monday - Friday
8:00am - 5:00pm
Patrol and Communications:
24 / 7 / 365
Identifying and Responding To Suspicious Mail
The likelihood of receiving a letter or package containing a biological, chemical or explosive agent is remote but we must remain vigilant. If you handle mail regularly the best basic precaution is to wash your hands with soap and water, wearing a mask and/or latex gloves can provide extra protection if a threat exists. IdentificationThe first consideration is whether a letter or package is consistent with normal incoming mail-is it unusual in delivery method, timing or appearance? Is the addressee familiar with the name/address of sender? Some possible indicators to raise suspicion might include:
- No return address
- Restrictive markings (personal, confidential, hand delivery)
- Excessive or insufficient postage
- Lopsided or uneven envelope/package
- Excessive weight
- Strange odor
- Hand written or poorly typed address
- Titles but no names
- Stains, discolorations or powder residue
- Excessive tape or string
- Buzzing, ticking or sloshing sounds
Response (before opening)
- Stay calm
- Move away
- Call police (575-2222 or 9-1-1 off campus) with details
- Follow directions
Response (after opening)
- Remain calm (exposure does not mean you will be affected)
- Place it down gently and move away
- Avoid contact with any spills or leakage
- Close doors and windows
- Call police (575-2222 or 9-1-1 off campus)
- Stay nearby for emergency responders
- Wash your hands and lower arms
- Refrain from contact with your eyes, mouth, or nose
- Keep others from touching you and vice versa