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Disaster Recovery Plan
DRPIVR01: IVR System Recovery

Last update: Tuesday, 21-Mar-2000 10:33:11 CST

IMPORTANT NOTE!

PREFACE

Instructions in this disaster recovery plan are intended to be of a general nature wherever possible. A moderate amount of expertise in management of the IVR system and associated software is assumed.

I. HARDWARE PLATFORM

The CCS/EPOS hardware and software will be ordered from the vendor
configured to meet our needs. We currently require 3 DOS-based CPU's
with a total of 68 voice ports, two boxes with 32 ports each and one
box with four ports, two external modems(one for the Test Box and
one for Production Box two), and one internal modem for the Test Box.

The system will also require a path panel to connect the telephone
lines from the University system to the separate ports on the voice
cards of the CPU's. To replace current function, a path will be
required for up to 72 lines consisting of 68 voice ports, three
modem ports, and one telephone port. The panels are generally
configured with either 48 or 96 ports, but any combination of
panels or single adaptors will work. These panels can be acquired from
vendors such as Anexter or Alltel or perhaps salvaged from existing
hardware.

II. SOFTWARE

In addition to the base system  and the CCS/EPOS software, the system
requires.

    CCS FirstLine - Telephone script application
    FirstLine Scriptwrite - Telephone script maintenance application
    3270 Token Ring Hostlink

Current host 3270 address is:     400031740000
Current LAA address for EPOS1 is: 400031740001
Current LAA address for EPOS2 is: 400031740003
Current LAA address for EPOS3 is: 400031740004

III. POWER & NETWORK CONNECTIVITY

Exact power requirements are dictated by the PC platform obtained. Planning for a single 20A/120V single-phase circuit should be adequate.

Each of the CPU's will be connected to the network and are currently supported by the NEPTUNE file server as EPOS1, EPOS2, and EPOS3.

IV. OFF-SITE BACKUP INFORMATION

Backups for software and files shared by all boxes are contained in an area on the NEPTUNE server called IVR. Each box has its own space on NEPTUNE which contains unique backups accessed as EPOS1, EPOS2, and EPOS3.

V. RECOVERY OUTLINE

  1. Obtain new equipment as described.
  2. Assess "physical plant" facilities at the cold site; verify that correct power and data connectivity is in place (one 20A/120V power feed, ethernet or fast ethernet; air conditioning, rack or table space, cables, etc).
  3. Arrange for the proper phone connections to be available at the COLD Site. This may require rerouting connections that point to ADSB or adding additional lines at the COLD Site to provide the required connections.
  4. Install the software required to connect the boxes to the network and the NEPTUNE file server.
  5. Compare the autoexec.bat and config.sys files on the server backups with those on the new boxes. Make adjustments as needed to configure the new boxes. You will likely not be able to simply copy across the old files but will need to upgrade the new ones.
  6. Recover the translation tables for each box. This involves copying the tables.dbf files from NEPTUNE to the VA directory on each box.

    Example: copy from EPOS1\BACKUP to VA directory on EPOS1.

  7. Recover the shared files to each box.
      a) COPY *.vlb from NEPTUNE\IVR\MOVEIT to VOICE directory on each box.
      b) COPY *.scs from NEPTUNE\IVR\MOVEIT to VA directory on each box.
      c) COPY *.sco from NEPTUNE\IVR\MOVEIT to VA directory on each box.
      d) COPY *.sbo from NEPTUNE\IVR\MOVEIT to VA directory on each box.
      e) COPY *.scl from NEPTUNE\IVR\MOVEIT to VA directory on each box.
      f) COPY *.fd* from NEPTUNE\IVR\MOVEIT to VA directory on each box.
    
  8. Start up the FirstLine application by rebooting the boxes. This will rebuild the pointers to the vocabulary.
  9. Use FirstLine to recreate the class file on each box
        a) Select O - Operations
        b) Select G - Start a batch script
        c) enter CLASCRTE to execute the batch script to create the class
                 file on the box
    
  10. It should be possible to proceed with normal operations at this point.



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