Instructions in this disaster recovery plan are intended to be of a general nature wherever possible. A moderate amount of expertise in management of the IVR system and associated software is assumed.
I. HARDWARE PLATFORM
The CCS/EPOS hardware and software will be ordered from the vendor configured to meet our needs. We currently require 3 DOS-based CPU's with a total of 68 voice ports, two boxes with 32 ports each and one box with four ports, two external modems(one for the Test Box and one for Production Box two), and one internal modem for the Test Box. The system will also require a path panel to connect the telephone lines from the University system to the separate ports on the voice cards of the CPU's. To replace current function, a path will be required for up to 72 lines consisting of 68 voice ports, three modem ports, and one telephone port. The panels are generally configured with either 48 or 96 ports, but any combination of panels or single adaptors will work. These panels can be acquired from vendors such as Anexter or Alltel or perhaps salvaged from existing hardware.
In addition to the base system and the CCS/EPOS software, the system requires. CCS FirstLine - Telephone script application FirstLine Scriptwrite - Telephone script maintenance application 3270 Token Ring Hostlink Current host 3270 address is: 400031740000 Current LAA address for EPOS1 is: 400031740001 Current LAA address for EPOS2 is: 400031740003 Current LAA address for EPOS3 is: 400031740004
III. POWER & NETWORK CONNECTIVITY
Exact power requirements are dictated by the PC platform obtained. Planning for a single 20A/120V single-phase circuit should be adequate.
Each of the CPU's will be connected to the network and are currently supported by the NEPTUNE file server as EPOS1, EPOS2, and EPOS3.
IV. OFF-SITE BACKUP INFORMATION
Backups for software and files shared by all boxes are contained in an area on the NEPTUNE server called IVR. Each box has its own space on NEPTUNE which contains unique backups accessed as EPOS1, EPOS2, and EPOS3.
V. RECOVERY OUTLINE
Example: copy from EPOS1\BACKUP to VA directory on EPOS1.
a) COPY *.vlb from NEPTUNE\IVR\MOVEIT to VOICE directory on each box. b) COPY *.scs from NEPTUNE\IVR\MOVEIT to VA directory on each box. c) COPY *.sco from NEPTUNE\IVR\MOVEIT to VA directory on each box. d) COPY *.sbo from NEPTUNE\IVR\MOVEIT to VA directory on each box. e) COPY *.scl from NEPTUNE\IVR\MOVEIT to VA directory on each box. f) COPY *.fd* from NEPTUNE\IVR\MOVEIT to VA directory on each box.
a) Select O - Operations b) Select G - Start a batch script c) enter CLASCRTE to execute the batch script to create the class file on the box