One possibility is that your computer has been infected with spyware. Ensure Symantec AntiVirus or Symantec Client Security software is installed and your virus definition files are current. Also ensure that your Windows Operating System Updates are current (and are kept current using Automatic Updates. Set up Automatic Updates in the Windows Control Panel). University IT Services also supports Spybot Search and Destroy software as a spyware removal tool.

Computer Store Hours of Operation:
Monday - Thursday 8am - 7pm
Friday 8am - 5pm
Saturday 10am - 5pm

Service Center Hours of Operation:
Monday - Friday 8am - 5pm

You can submit a request for Warranty Repair online at the Computer Store website:
http://www.uark.edu/campus-resources/comstore/warranty_form.htm

You can call 479-575-3811 to request warranty repair.

You can shop online, configure and save quotes at: 
http://www.uark.edu/comstore/

You can also email a quote request to comstore@cavern.uark.edu or call the sales floor at 479-575-5414.

Computer Service Center Labor Rates:

http://www.uark.edu/campus-resources/comstore/en-us/pg_8.html

Delivery is free on the Fayetteville campus for departmental purchases.  All off-campus deliveries will be shipped using the standard UPS ground rate. These fees are not calculated at checkout. For freight estimates, please call (479) 575-4495.

http://www.uark.edu/campus-resources/comstore/en-us/shipping.html

Yes, go to the computer store website and click either the personal or departmental link under the manufacturer.

http://www.uark.edu/campus-resources/comstore/

U of A Computer Store
Arkansas Union 214
Fayetteville, Arkansas 72701
United States

Phone: 479.575.5414
Fax: 479.575.7489
Email: comstore@cavern.uark.edu

Further contact information:
http://www.uark.edu/campus-resources/comstore/en-us/about.html

    Demo units are available for purchase when the model is discontinued or when the Computer Store refreshes their demo selection which is typically every three months.
    Please contact the Computer Store sales floor at 479-575-5414 to inquire about current demo models for sale.

The Department of University Information Technology Services is charged with the responsibility for the campus data network. As such, no networking equipment should be connected to the campus network without prior approval. Wireless networks provide an additional challenge.

The University is in the process of expanding the wireless coverage on campus. If a wireless access point that is not part of the production network generates interference that affects performance, we will try to work out a configuration that will allow both to coexist. If that is not possible, the campus production network will take precedence and use of the non-production wireless access point will have to discontinued.

For more information, please see the UA Code of Computing Practices and the University of Arkansas Wireless Airspace Policy

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If you receive a Forbidden error when trying to access your page, either your files and/or directories are missing some permissions or there is no filename in the URL you are using, and there is no index.html file to load. If there should be an index.html file in the directory, perhaps the file was not properly uploaded (published) to the site. It could have been placed in another directory (folder) on your account accidentally, or an error could have occurred during upload which prevented the file from reaching the account intact. Try uploading the file again, making sure that it is going into the public_html directory and no errors are generated when publishing.

If the URL you are trying to load is similar to:
http://comp.uark.edu/~username
and there is no file named index.html in the public_html directory, you will receive a Forbidden error. If your page is named something other than index.html, you must include the filename in the URL, for instance:
http://comp.uark.edu/~username/filename.html

Most problems are caused by typos; make sure that you have typed correctly your password, Unix command, filename, directory name, URL, or other text.

Permissions on your account and files should be automatically set to allow browser access to your web pages, but if you have made changes to the file or directory permissions, you might need to reset the permissions on your public_html directory or your home directory or on the file itself. If your comp.uark.edu account (part of your UARK account) was created before 2004, you must set permissions on your home directory (steps 1, 2, and 6 below); you will only need to do this once. 

To make sure all permissions for your web page are set, do the following:

1. Log in to your comp account using SSH.
2. Type:
   chmod a+x $HOME
3. Type:
   chmod a+x public_html
   If you receive an error when typing the above command, see article for creating a new public_html directory.
4. Type:
   cd public_html
5. Type:
   chmod a+rx *.*
6. Type:
   exit
   when you are done with the SSH session.

Note: If your file is in a subdirectory (folders) of public_html, you might need to set permissions on the subdirectory, and you will need to move into the new directory to set permissions on the files within.

In order to log on to the computers in the General Access Computing Labs you must first activate your Active Directory account. To do this visit the PASSweb  page and reset your password. This will automatically activate your Active Directory account and you will be able to log into the GACL computers using your UARK Username and password.  It can take up to 15 minutes for changes to take place.

SFTP (Secure File Transfer Protocol) is a secure method for transferring data over the Internet. You can transfer files or data by SFTPing them to either your comp.uark.edu, cavern.uark.edu, www3.uark.edu, or gizmo.uark.edu account. University IT Services highly recommends using only the SFTP method.

Note: SFTP might not be initially enabled on gizmo.uark.edu accounts and must be requested.

SFTP (Secure File Transfer Protocol) is a secure method for transferring data over the Internet. You can transfer files or data by SFTPing them to either your comp.uark.edu, cavern.uark.edu, www3.uark.edu, or gizmo.uark.edu account. University IT Services highly recommends using only the SFTP method.

Note: SFTP might not be initially enabled on gizmo.uark.edu accounts and must be requested.

The Server Message Block protocol (SMB) is only available  on campus or through the University's dial-up service. It is not available if you are using DSL or cable modem services.

Simple Upgrade: The most common upgrade path, this option upgrades all the important components of your old (Panther) system software while preserving all your personal files and most settings.

Archive and Install: This option saves your existing system files in a special archive, then performs a clean install of Tiger. You can choose to automatically import your user information and settings into Tiger so you don’t have to reconfigure your printers, Mail and other applications.

Erase and Install: This method completely erases the destination volume, then installs a new copy of Mac OS X. You’ll have to copy all your files and re-enter all your account settings.

1. Open System Preferences and click Sharing.
2. From the Services tab select the service you want to share. 
3. Click the Firewall tab to make sure the corresponding firewall is enabled.

Symantec AntiVirus

• Install fails to start:
  If the install fails to start, run the InstmsiA.exe file located in the installation folder. This will update the Windows Installer program and should fix the problem.
• Install fails with error 2355:
  If the install fails with an error code 2355, try installing from the local hard drive or CD media. When installing from the CD, select "Install to local workstation" from the menu. Choose "managed" in the install type.
  Note: Only choose "managed" for computers using an on campus AntiVirus server; if you are off campus choose "unmanaged".
• LiveUpdate fails to run:
  If LiveUpdate fails to run, download the latest version of the LiveUpdate program from Symantec.
• Will not uninstall after failed install
  If SAV will not uninstall properly after a failed install, download and try this removal tool . Then manually delete the SAV folder on the hard drive. Using REGEDIT, delete the HKLM\software\INTEL\LANDESK key. Restart; then reinstall.
• MSI installer was run from different location:
  If the MSI installer was previously run from a different location it may insist on the previous install path. You can use regedit to look at the following set of registry keys and (using caution) delete the one for SAV. HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INSTALLER\PRODUCTS\{Random number}
• LiveUpdate not working properly on XP:
  If LiveUpdate doesn't work properly after install you may not receive a prompt to reboot, but a reboot may be necessary.
• Problem getting SAV to install on XP:
  If SAV won't install properly on a XP computer, use the add/remove programs feature. Then use the Windows Install Cleanup Utility, msicuu2knt.exe. Run the cleanup utility; then reinstall SAV.

Symantec Client Security Suite

Occasionally on some machines the Symantec Client Security (SCS) installer has trouble stopping the previous version for the upgrade to occur. Manually stopping the service first should fix the issue.

Prior to starting the install again:

1. Restart your computer in order to stop the Symantec Service manually.
2. Click Start, All Programs, Accessories, Command Prompt
3. In the command prompt window enter the following:
   net stop "Symantec Antivirus"
4. Press Enter on the computer keyboard.

The Symantec Service can also be stopped using a Graphical User Interface (GUI) by going to "Computer Management", "Services and Applications", "Services".

Please note that these are "Legacy" instructions. UarkJabber download links have been removed as UarkJabber depreciates.

1. Download UarkJabber.
2. Choose Run to start the install or Save to download the installer.
3. When the Welcome to UarkJabber Setup Wizard screen appears, click Next.
4. Click I accept the agreement to accept the terms of the License Agreement.
5. Click Next to accept the default install location.
6. Select the creation of a desktop icon and/or a Quick Launch icon and click Next.
7. Click Install; then click Finish.
8. Start UarkJabber by selecting the UarkJabber icon. This will start the Account Wizard.
9. Choose Create User Profile and click Next.
10. You have arrived at the New Account screen where you will enter your UARK username and password. It is advisable to leave the Remember Password option unchecked to prevent unauthorized access. Click Next.
11. Leave the Resource option set to UarkJabber v3.5 in the Server Information screen, and the Use Proxy Server option unchecked. Click Next.
12. You should see a message that says: Connected and Verified. This indicates that your username and password are correct. Click Next, then Finish.

Setting up Transports

You must have a valid username and password for MSN, AIM, ICQ, and/or Yahoo! in order to activate the transport for that particular IM system.

1. From the Gateways section on the UarkJabber main screen, right click the transport you wish to configure and select Properties.
2. Enter your information for that particular IM:
   • For AIM, use your screen name and password
   • For ICQ, use your UIN number and password
   • For Yahoo!, use your username and password
   • For MSN, use your MSN Passport and password
3. Click Register.

Proposals show on Meeting Maker 8.6 calendar with the option to "Accept" or "Decline" as a "Penciled In" meeting. You don’t have to go to a proposal window to accept the invitation. You can simply click "Accept" on your calendar. If you wish to turn this feature off, deselect "Pencil In to calendar" in the Notification tab under Preferences.

UA setup for Meeting Maker

• Secure Socket Layer (SSL) which creates a secure connection between a client and the server.
• Local Administration for creating server side group chat rooms.
• LDAP integration:
  • the ability to look up UARK usernames within the UA system
  • the ability to use PASSweb for password resets
• On campus communication is still available if the wide area network is unavailable.
• Chat with MSN, AIM, Yahoo, or ICQ users utilizing the Jabber client; support for a "transport" system that enables communication between many IM platforms: MSN, AIM, Yahoo!, or ICQ.
  Jabber's method of allowing different instant messaging system's "transport" to be plugged into its communication stream eliminates the need for multiple clients for communication with fellow MSN, AIM, Yahoo, or ICQ users.
• Jabber has been built from the ground up, based on the Extensible Markup Language (XML). XML is a standard way for clients and servers to communicate while enabling maximum flexibility.
• Jabber is distinguished from other clients by its complete reliance on the server as opposed to the client. New transports for communicating to new systems can be added to the server on the fly without concern for updating the clients. All of the client information, including the list of contacts (known as Rosters in Jabber), is stored securely on the server. This enables a user to open a client anywhere with the same Roster and personal information.

Permanent chat rooms are created on the Jabber server by the Jabber server administrator. They can be visible rooms (public chat rooms) or hidden rooms (private chat rooms). They can also be password protected. Public chat rooms will appear in the list of available chat rooms that you see displayed in your Jabber client. Private chat rooms are not displayed in the list of available rooms and, as a result, they are hidden from public view.

Temporary chat rooms are chat rooms that you create yourself. They can be visible rooms (public chat rooms) or hidden rooms (private chat rooms). They can also be password protected. When you create a public chat room, it will show up in the list of available chat rooms as shown above. When you create a private chat room, it will not be displayed in the list of available rooms and, as a result, it will be hidden from public view. Chat rooms that you create yourself will disappear from the public chat room list after the last person leaves the room.

If you would like to request a Permanent chat room you can continue to the Group Chat Room Request Form.

Windows XP Professional is the only version of Windows XP currently supported on University of Arkansas Fayetteville campus computers.

Windows Vista Business, Enterprise, and Ultimate Editions are supported on University of Arkansas Fayetteville campus computers.

Windows XP Home Edition and Windows Vista Home Basic / Home Premium will only be supported on workstations that are being used solely for dialing in via modem, connecting via broadband (cable, DSL, etc), or via the campus wireless network due to the lack of key networking features and lack of support from software vendors.

Some possibilities could be:

• The path to the image goes to the hard drive of the computer where the page was created or the path goes to the wrong directory on the account. This can happen if you create the page in a Web editor, but do not upload using the editor, for instance, if you create the page in Composer, but upload using the My Documents directory in a lab.
• The image filename contains a space or special character.
• The image has not been uploaded to the server.
• The image filename does not match the filename referenced in the HTML.
• The image file is corrupt.
• The read permission is not set for the images.
• The read permission is not set for the image directory.

This was the initial UA contact number when the U of A first got involved with credit card payments.  There is still one machine on campus that uses the old connection. Efforts continue to resolve the issue of displaying the incorrect contact information. Currently, you may contact Jo Ann Pepper in the Treasurer's Office at (479) 575-2004 who should be able to answer your questions regarding the nature of the charges.
 

Files stored on comp are periodically backed up to tape, so if a file has been in your comp account more than four days, you can retrieve it with the Backup Program (BP).

If the file was created or moved to comp very recently, and the Backup Program did not copy the file to tape, it could be gone. If it is known that the file is more than four days old, start the Backup Program by starting a SSH connection to comp,  and follow these steps:

1. Type:
   bp
   and  press Enter
2. Type:
   r
   (restore)
3. Type:
   b
   (Restore files from archives)
4. Type:
   s
   (select files)
5. Using the space bar, arrow keys, and the characters indicated at the bottom of the screen (Zoom in, Zoom out, select, etc.) search for the deleted file. If the file or files were in a subdirectory you may search within folders as well.
6. When you find the file, stop the cursor there and type:
   s
   to select, then type:
   o 
7. You'll see a previous screen. Type:
   i
   to Initiate the restoration of the file.
8. You will next be prompted to overwrite the file if it exists, and since it's gone you can just press Enter.
9. Press:
   n
   for No if you don't want a log of the transaction.
10. Press any key to get back to the Restore page.
11. Type:
    q
    twice to quit.

The file will not be immediately restored because the tape backup system takes a couple of minutes to rotate your tape into place for the copy.

Yes. However, Network Services will only troubleshoot any problems from the jack in the wall to the Network Services managed equipment.

1. Click Start, Run.
2.  In the blank type:
   cmd
   which stands for Command. This will bring up the command prompt.
3. At the DOS prompt type:
   nslookup example.yourdomain.edu
   or
   nslookup xx.xx.xx.xx
   where "example.yourdomain.edu" or "xx.xx.xx.xx" is the domain name or IP address of the site or computer respectively.

You should have received an email notification from University IT Services to let you know that you were about to be disconnected. This email describes the steps defined by the Office of University Information Technology Standards and Student Ethics to get your connection reestablished. 

Any questions about the process should be directed to the Office of Community Standards and Student Ethics at 575-5170.

Forward Slash: /

Most commonly known as the forward slash or slash, the proper name for this punctuation mark is solidus or virgule, and it is located on the keyboard below the question mark ( ? ).

Back Slash: \

Commonly known as back slash or backward slash, the reverse solidus punctuation mark is located on the keyboard below the pipe symbol ( | ).

Legacy Support refers to software and hardware products that are no longer in production by the retail providers (i.e. Microsoft, Apple, Intel, etc), or are near the end of their product life cycle. These products are still available with limited support, but are not guaranteed to work properly with applications currently in production. You are strongly encouraged to consider upgrading systems using legacy products, or to consider alternatives to their continued use.

1. Shut your computer completely down (shut down, not restart).
2. Power the computer back on and allow it to completely reload.
3. If you are still unable to access the internet, consult with your co-workers to see how many users within your department are affected.
4. Contact your departmental Tech Partner, or if your department does not have a Tech Partner, please contact the University IT Services' Help Desk at 575-2905.

The URL for the University IT Services' home page is:

http://uits.uark.edu

Costs for connecting to the campus network can vary dramatically, depending on whether there is an existing building network in your area and whether it has the capacity for more connections.  Cost estimates can be requested from the Networking Services Division of University IT Services either by contacting the University IT Services HelpDesk or by opening a case through the AskIT "Request Help" links.

The NCS Standards Web page can be found at the following link:

http://www3.uark.edu/ncs/

A rogue dialer is a malicious program (like a virus) that changes your connection settings to use a premium rate number to connect to the internet rather than going through your ISP. Generally they connect to a pay site resulting in large phone bills.

Rogue dialing is also known as modem hijacking, dialer hijacking, or Internet dumping.

A rogue dialer is a malicious program (like a virus) that changes your connection settings to use a premium rate number to connect to the internet rather than going through your ISP. Generally they connect to a pay site resulting in large phone bills.

Rogue dialing is also known as modem hijacking, dialer hijacking, or Internet dumping.

• If you would like to  request an increase in mail.uark.edu, comp.uark.edu, and/or cavern.uark.edu disk space
• If you would like to report that your name is not showing up in the UA Directory
• If you have deleted files and want them recovered from back-up
• If you are having LDAP issues
• If you can log in to your computer, but can't save to "My Documents"
• If you are experiencing any mail server-related issues
• if you have a service account (student organizations, departmental accounts, etc) for which you need the way the name is displayed in parenthesis next to the address

Contact svcdesk@uark.edu if:

• You would like to change your email username.
• Your account has been locked or deleted, and you need access to it.
• You are leaving the U of A and want your account(s) closed immediately.
• You are getting "UID not found" errors at the UARK Account Activation or PASSweb.
• You have questions about Teacher Evaluations (Purdue Forms) or Scanning Services.

If you would like to request that a machine be "unblocked" that is "blocked" due to a virus or if you would like to report a breach of security contact security@uark.edu.

This appears to be caused by the shell's interpretation of the latest version of openssh causing the sftp_server to be unable to find the correct library. The following shells appear to be affected: bash, tcsh, and csh. To remedy this problem, follow these steps:

1. SSH into your cavern account.
2. Type the following:
   setenv LD_LIBRARY_PATH /usr/local/lib
3. Press the Enter key.
4. SFTP into the account.

Alternatively, you can contact root@uark.edu with the username for the account and the host to have the library path set for you.

The Rechargeable Battery Recycling Corporation (RBRC) can help you locate the drop location nearest you.

The RBRC can help you recycle your portable rechargeable batteries. These batteries are commonly found in cordless power tools, cellular and cordless phones, laptop computers, camcorders, and digital cameras.

Any Wal-Mart store will take them as well.

If there are calls in queue,  there will be a flashing triangle next to Calls in Queue.   Upon completion of your current call, your phone will flash Make Set Busy for a few seconds before passing the next call through.

• When the phone rings, click on the Headset button (it has a picture of a headset and is in the lower right hand corner of the phone)
• When the call is complete, press the Hang Up button (The red button in the upper left hand corner of the phone)

LSLS

1. Obtain the user information (i.e., caller's name, phone #, building/room where problem is, whether or not multiple users are affected, and a detailed description of the problem)  NOTE: If caller is reporting problem on behalf of someone else, also get the name/phone # of the person actually experiencing the problem.
2. Complete the online ACR form: http://www.uark.edu/depts/helpdesk/ACR_post_test.htm
3. Page the appropriate person(s) at http://www.uark.edu/qpage/comp/ to inform him/her of the problem. If it is necessary to pass information verbally regarding the ACR, page to 575-6810
4. Inform users via the JABBER ACR and CSO rooms of the problem
5. Always ensure that the ACR Coordinator (Brenda Yancey) is aware of the situation so she can follow up with support personnel until problem resolution 

The filename is the name given to the HTML file that is the web page. Most filenames have extensions and the extension for an HTML file is either .html or .htm. You will also find web pages with other extensions such as .php. The filename is how you will identify the file when viewing a site manager or a file manager such as Windows Explorer. 

A heading is text used at the top of a page like a title and possibly throughout the page to designate different sections. Headings are created on a web page using heading tags, H1 - H6.  A page heading should always use the heading tags so that screen readers can tell that they are headings. 

The title of a web page is text that is set in the head of the HTML code and only appears in the title bar of the browser that has loaded the page.  If a page is bookmarked or designated a favorite, the page title will be used as the label for the bookmark or favorite.

dksw

The Multimedia Resource Center (MMRC) is set up to handle the following video conversions:

• VHS to DVD
• VHS to miniDV
• VHS to digital video file
• SVHS to DVD
• SVHS to miniDV
• SVHS to digital video file
• DVD to VHS
• DVD to DV
• DVD to digital video file
• miniDV to VHS
• miniDV to DVD
• miniDV to digital video file

We can also handle the small and large DVcam tapes but not the midsize. We can convert other analog video sources if you provide the source deck (hi8, digital8, etc.). If you have a source format not listed above, please call us to discuss your options. 575-7401

The MMRC supports the following video software:

Windows

• Adobe Premiere Pro
• Adobe After Effects
• Windows Moviemaker
• Sonic MyDVD

Coming Soon: Adobe Audition, Adobe Encore, Adobe Premiere Elements

Macintosh

• Apple iMovie
• Apple iDVD
• Apple DVD Studio Pro
• Apple Final Cut Pro
• Media 100i

Coming Soon: Apple Logic, Apple Motion, Apple Final Cut Express, Apple Final Cut HD

MMRC software can support the following standardized formats of digital video file formats:

Video

• .mpeg
• .mpeg2
• .mpeg4
• .avi
• .mov
• .mwv

Audio

• .wav
• .aiff
• .mp3

For assistance in converting analog video to digital video, make an appointment by calling the Multimedia Resource Center at 575-7401. Dedicated hardware and software configurations are available to faculty, staff, and students with academic video projects, presentations, or other needs.

The Multimedia Resource Center  (MMRC) provides consultation, training, hardware and software for video editing. You can reach the MMRC at 575-7410. 

The Student Technology Center checks out miniDV video cameras to students, faculty, and staff.  You can contact the STC at 575-8602.

The Media Services department of the Division of Continuing Education offers complete video production solutions for those with a budget.. You can contact them at 575-5710.

You have 300 MB of space on your comp.uark.edu account that you can use for:

• Building a personal web site
• Storing and transferring files
• Running statistical software
• Running Pine to read email
• Compiling programs
• Running Pico or VI as a text editor
• Running other Unix applications such as calendar and Pilot

Publicly accessible network ports and wireless network coverage allow members of the University community to access the campus network using network capable laptops and portable devices.

• A computing device (laptop or PDA) with a 802.11b compliant wireless Network Interface Card (or NIC, often labeled as WiFi compatible). Network Interface Cards can be purchased at the Computer Store.
• A valid UARK account. The UARK account is necessary to establish a network connection via IP-Nexus.
• A web browser capable of SSL (Secure Sockets Layer) connections.

Having a short video in your Power point presentation can enhance your presentation; however, there are many options to consider when it comes to video. 

To create a digital video that is usable in Power Point, capture and then compression is required.  The Multimedia Resource Center can help you capture and compress your video to suit your specific needs. 

There are many file formats of digital video including Windows Video (AVI), Movie File (MPEG, MPG), Quicktime (MOV), and Windows Media (ASF, WMV).

It depends on your hardware and presentation hardware as to which format best suits your needs.

from Microsoft Office Assistance:

You can enhance a slide by adding a video clip or sound. Inserting a video clip (also called movie clips or files) or adding sound to a slide can add interest to your presentation, but relying on multimedia effects to carry your presentation often backfires. Too much sound and motion during a presentation is ultimately confusing to your audience. Used judiciously, however, video and sound effects can quickly catch your viewers’ attention.

Insert a video or movie clip

You can insert one or more video clips — that is, movies — into any slide. You might want to play a video quote from your product manager, for example, or run a short documentary movie for a fund-raising event. You could even create a video for product tutorials and educational materials.

Most of the movie clips stored in the Clip Organizer are simply animated .gif files, small files that contain an animated sequence of images. If you imported your own movie files into the Clip Organizer, you will find them there, too, generally stored in .avi format. You might be able to find additional movie clips on your network, intranet, or the Internet.

Tip: Before you insert video clips, think about the environment you’ll be presenting in. Does the computer you’ll use have the necessary hardware (such as a sound card, speakers, and an enhanced video card) for playing the multimedia items during your presentation? You might consider adding only a few multimedia elements just in case. If the machine you give your presentation on doesn't’t support them, plan an alternate way to make your presentation compelling. With this basic detail considered, you’ll find that adding video and sound is the same as adding any other item to your slides, and the special effects are truly exciting.

Insert a movie from a file

You can insert a movie from a movie file on a local disk, a shared network location, or an Internet site.

1. On the Insert menu, point to Movies and Sounds, and then click Movie from File.
2. Select the movie file in the Insert Movie dialog box, and then click the OK button.
   
   If you selected a movie clip in animated .gif format, the animation will run automatically the entire time the slide is displayed in a slide show. If, however, you selected a movie in another format (such as .avi), Power Point will display a message box letting you choose when the movie will play.
   
   To have the movie play automatically when the slide is displayed in a slide show, click the Automatically button. 
   
   To have the movie play only after you click the movie image, click the When Clicked button. Power Point will then add the clip to your slide.

Resize the video image (if necessary)

1. Select the movie in the slide and then drag the sizing handles (sizing handle: One of the small circles or squares that appears at the corners and sides of a selected object. You drag these handles to change the size of the object.) that are displayed around the image.
   
   To maintain the image’s original proportions, drag one of the corner sizing handles. 
   
   To change the original proportions, drag one of the sizing handles in the center of a border. 
   
   To change the image’s size without displacing the center of the image (that is, to resize it symmetrically about the center), press CTRL while you drag a sizing handle. 
   
   To move the video image, drag it to a new location.

Modify the way the video plays during a slide show

1. Right-click the video image in your slide.
2. Do any or all of the following:
   
   To adjust the volume or to change the video object display options, on the shortcut menu, click Edit Movie Object, and then select the options you want.
   
   The Movie Options dialog box also indicates where the movie clip is stored. If it’s stored within the presentation file, the dialog box will display the location Contained In Presentation. If it’s stored in a separate linked file, it will display the file path. In the latter case, if you are going to present your slide show on another computer, you’ll need to take the linked file with you.
   
   Tip: The easiest way to copy a presentation plus all linked files to a portable medium that you can bring to another computer is to use the new Package for CD feature.
   
   To modify the way the video clip plays during a slide show, on the shortcut menu, click Custom Animation, and then use the controls in the Custom Animation task pane. 
   
   To control the action that takes place when you either click the video image or move the mouse pointer over it, on the shortcut menu, click Action Settings. 
   
   To preview the video clip, click Play Movie.

references:  "Add sound and video to a Power Point presentation"

The Multimedia Resource Center can be reached at 575-7401.

When your home page is ready, you can add it to Pig Tales, the University's listing of student, faculty, and staff personal home pages. You must fill out the Pig Tales Addition form to add your page; pages are not added to the list automatically and could take up to two business days to be added after review. The University disclaimer must be on your page for it to be added to the listing. Please view your page before submitting to make sure that the URL you are submitting is correct. If possible, view your live page on a computer other than the one on which you created the page as the browser might load the cached page and appear that the page is loading correctly from the server when it is not. Load the page in both Netscape and Internet Explorer if possible.

There are different reasons why a link might not work.

• The URL is incorrect, either the server name, the path, or the filename.
• The page to which the link goes does not exist. If the link is to an external page (not one of your own), the site could be defunct or temporarily down. If the link is to one of your own pages, make sure the page to which you are linking has been uploaded (published) to your account.
• Sometimes when working in an HTML (web) editor, links will not be converted when the page is uploaded (published) and the link will look for the page on the hard drive of the computer on which the page is loaded. If this happens, you can either try saving and uploading the page again, or you can edit the page by hand and remove the path to the hard drive in the URL and perhaps make other needed changes to the URL path.
• If you receive a Forbidden error when you click on the link, permissions have not been set on the file (page).
• Link URLs must include http:// or other acceptable prefix.

dksw

If you are unable to send email from home using an Internet Service Provider (ISP) such as SBC or Cox Cable, the problem could be the SMTP server information entered in your email program.

Refer to specific client setup instructions in the Email Software Download and Setup Instructions.

1. Open Internet Explorer and go to Tools, Internet Options. Under Temporary Internet files, click Delete Cookies, and then click OK.
2. Click Delete Files. Check the box Delete all offline content. Click OK.
3. Click the Security Tab. Click "Default Level" under "Security level for this zone".
4. Click the Content tab. Click the AutoComplete button. Uncheck the boxes. Click the Clear Forms button. Click OK. Click the Clear Passwords button. Click OK.
5. Select the Programs Tab. Click "Reset Web Settings" to restore IE defaults. Click Yes and then OK.
6. Select the Advanced Tab. Click "Restore Defaults" and then under the "Browsing" header, Uncheck the Enable Install On Demand (Internet Explorer) and the Enable install on Demand Other checkbox. Click OK.

Phishing is an email fraud attempt. Email messages will appear to be from banks or online companies like eBay or PayPal and will state that there is a problem with the recipient's account. The email will include a URL which will appear to go to a legitimate company's or institution's web site, but will actually go to a site that is maintained by the sender of the fraudulent email. The site will appear to belong to the real company using their logos and site layout and will ask for confidential account information such as bank or credit card information.

• Must be exactly 8 characters
• Must contain at least one number or special character
• Must contain at least one letter
• Cannot be the same as username
• Cannot be the username backwards
• Must be changed every 120 days

Fugu is supported as a method of publishing files to or transferring files over the UARK network.

Download Fugu

There are two places where an OS X workstation can be password protected. One is at login, and by default is set to the first account created on the system. It is set to login automatically. To require a login password:

1. Open the System Preferences, and click on Accounts.
2. Click the Login Options button in the lower left, below the listed accounts; uncheck the "Automatically log in as:" option. The computer will now require a login password at startup or when switching between users.

To password protect the computer when not in use, set the screen saver to require the login password:

1. Open the System Preferences, and click on Security.
2. Check the box where it says: "Require password to wake this computer from sleep or screen saver" (don't forget to specify screen saver and/or display and computer sleep parameters in the Desktop & Screen Saver preference).

One should assess their security needs before enabling certain security options. For example, a PowerBook user with highly sensitive information on their computer may require greater security depth than the typical campus workstation.

• The most basic level of security is requiring the login password at system startup and when deactivating the screen saver/waking the computer from sleep.
• OS X has a feature called FileVault by which an entire users home directory (which includes the Desktop) can be encrypted.
• A firmware password can be enabled that prevents a computer from being accessed via an external boot source.
• Apple recommends activating the password for the Root (System Administrator) account as another recommended security step.
• Computers on a network can be secured by making sure that services such as file sharing and remote login are turned off except when needed.
• One should use secure communication protocols whenever possible, such as SSL for secure email access, SSH for terminal communications, and SFTP for secure FTP.

OS X allows for secure electronic communications with native applications, such as Mail (supports SSL), and the SSH command in Terminal. One should use secure communications protocols whenever possible, such as SSL for secure email access, SSH for Terminal communications, and SFTP for secure FTP.

Mac OS X includes FileVault, which allows you to encrypt the information in your home folder so that your information is secure if your computer is lost or stolen. FileVault uses the latest government approved encryption standard, the Advanced Encryption Standard with 128 bit keys (AES-128).

When you turn on FileVault, you also set up a master password for the computer that you or an administrator can use if you forget your regular login password.

WARNING: If you turn on FileVault and then forget both your login password and your master password, you will not be able to log in to your account and your data will be lost forever.

If you're thinking of using FileVault, you should be aware that it could affect scheduled backups and interfere with access to shared folders in your home folder. Since FileVault creates an encrypted home folder, some backup utilities may see your home folder as one folder that's always changing, and this could slow down your backup. Also, if you're not logged in to your computer, other users will not have access to shared folders in your home folder. To activate FileVault:

1. Open the System Preferences and click on Security.
2. Click the "Set Master Password..." button and follow instructions.
3. After setting the Master Password, the "Turn On FileVault..." button can be activated.

To password protect your Windows XP workstation, require the key combination CTRL+ALT+DELETE.
Note: You must be logged on with administrator privileges to configure your workstation to perform this task.

1. Open User Accounts in Control Panel.
2. Click the Advanced tab.
3. In Secure logon, select the Require users to press Ctrl+Alt+Delete check box.

1. Click the Publish button or go to File, Publish.
2. The first time you use Composer to publish a page, the Publish Page dialog box will be defaulted to the Settings tab and you must give the site a name in the Site Name: field. You can name the site anything you want.
3. In the Publishing Address field, type:
   ftp://comp.uark.edu
   or
   ftp://cavern.uark.edu
   depending on which server you are using.
4. Type your username and password in the appropriate fields.
5. Click the Publish tab and make sure your page has a title.
6. If you have saved your file locally, Composer will use that filename as the HTML filename. You can change the filename. Your home page will typically be named index.html. Remember not to put any spaces or special characters in the filename.
7. If you are publishing to comp.uark.edu, you must define the Site subdirectory as:
   public_html
   If you are publishing to a subdirectory within public_html/ on comp or a subdirectory of your home directory on cavern, you must include that directory name (or names) in the path also.
8. Make sure that the Include images and other files checkbox is checked. You can also specify an images directory.
9. Click the Publish button.
   If you publish the same page again, you will not be prompted for the publishing information. To access the Publish Page dialog box again, you can click File, Publish As....
   Other new pages, when published, will default to using the same site name and settings.

• Click the Publish button or go to File, Publish.
• Make sure to include a filename in the filename field if you are in Windows(Macintosh users will not have a filename field and will give the filename later).
• Type the entire path to the location of your Web page; this will be somewhat different from your Web page URL (address).
  • Use ftp:// INSTEAD of http://
  • If you are publishing to cavern, replace the www in the URL with cavern as www is an alias.
  • If there is a tilde (~) in your URL, delete it when publishing.
  • After the server name (comp.uark.edu or cavern.uark.edu), type the COMPLETE path to your home directory.
    On the comp.uark.edu server, your path will be:
    /home/login/
    where "login" is your login for your comp account.
    To get your path on cavern.uark.edu, log into your account using SSH. Type:
    pwd
    at the comp% or cavern% prompt. You will be returned your path. On cavern.uark.edu, it will look SIMILAR to, but NOT the same as:
    /export/home1/comp/login
    Type the path after the server name. If you are using your comp.uark.edu account, at the end of the path, remember to add:
    /public_html
    so your files go directly into your public_html directory, instead of your home directory. (If you forget this, you can move them using the Unix move command.) If you are using a Macintosh, you will type the filename at the end of the path.
    Examples of the full path to type in the field would be:
    ftp://comp.uark.edu/home/login/public_html
    or
    ftp://cavern.uark.edu/export/home1/comp/login
• In the Username and Password fields, type your comp or cavern username and password.
• Make sure all image files listed are selected so they will be uploaded with the page.

dksw

University IT Services supports Dreamweaver and KompoZer and can also help with handcoding if an editor is not used. Other HTML editors can be used, but University IT Services cannot offer assistance in their use.

Go to Netscape Browser Archived Products and download Netscape version 7.2. This version of Netscape (as well as some older versions) includes the Composer HTML editor. Composer is also available for use in the General Access Computer Labs.

If a web browser is used to directly access a directory with no index.html file in it on comp.uark.edu or cavern.uark.edu, a server error will be returned. This way no one can view the contents of your directories.

If you would like for visitors to be able to view the contents of one of your directories, you can set up an index.html file to allow that. For instance, you might want to place several photos or other files in a directory and have an automatic listing with links for each of the files.

1. Create a file called index.html in the directory for which you would like to have a file listing. You can use Pico to create the file in your account or upload the HTML file. You can create it using a plain text editor like Notepad or by editing the HTML code in an HTML editor such as Dreamweaver or Nvu.
2. Put the basic required HTML tags in the file. An HTML editor will already have these in a new file.
   <HTML><HEAD><TITLE>Title Text</TITLE></HEAD><BODY>
...</BODY></HTML>
3. In the body of the HTML (between the <BODY> tag and the </BODY> tag), type the following (or copy and paste):
   on comp.uark.edu:
   <!--#exec cmd="/export/home/services/www/cgi-bin/mi" -->
   on cavern.uark.edu:
   <!--#exec cmd="/cgi-bin/mi" -->
4. Save your file or upload (publish) it (to the directory in which you plan to place your files) if you have used a local editor.

Some content altering switches that you can use with this command on comp.uark.edu (not available on cavern.uark.edu) are:

• -no -- files and sizes only
• -simple -- Keep the display simple (files only)
• -si -- Show images in directory
• -r -- recursively displays directory contents

The HTML for an email link looks like this:

<A HREF="mailto:username@uark.edu">Link Text</A>

Most HTML editors will have a button or menu item to insert a mailto.  Otherwise, select the text for the link and click in the editor's link URL field and type:

mailto:username@uark.edu

where "username@uark.edu" is the actual email address to which to send the mail.  Clicking on this link from a browser will cause the default email client to open with the address in its To: field.

This type of link is called a named anchor.  They are often used for tables of contents and "go back to top of page" links.  The HTML tags for a link that goes to a named anchor come in pairs. The first part is:

<A href="#target">Text</A>

This link will scroll the page to the location of the second part of the named anchor tags:

<A name="target"></A>

The text, "target", used in the example should be a unique name for each pair of anchors. Note the first one must have the "#".

You can also combine a link to another page with a named anchor.  Form the link to the other page and add the pound sign and target name. This works with relative and absolute links.  (ex. http://www.yoursite.com/directory/page.htm#target)

In Dreamweaver, create your anchors first by placing your cursor at each section and clicking the Named Anchor button; name the anchor (no spaces). Create links elsewhere on the page and link to the anchor by typing: #anchorname in the Link field (where "anchorname" is the name you gave the anchor).

In Netscape Composer, to create a link to a named anchor, you must first set up the target location. This is where the browser will go when the link is clicked. To do this, place the cursor on the page where the link should go when clicked and click Insert, Named Anchor on the menu bar (an Insert Named Anchor button can be added to the toolbar in Preferences). Name the target; do not use spaces or punctuation in your target name. Create the link that will go to the target location by clicking the Link button on the toolbar or clicking Insert, Link from the menu bar. In the Link Text field, type the text that should appear on your page as a link (or type the text first and select it). Select the target name that you created from the dropdown menu in the Link Location field.

There are several answers to this question depending on what application you are viewing the slides with and what format they are in.

If you are viewing the slides with MS Powerpoint, you can simply go to File>Print. In the print dialog box, there is a drop-down menu labeled "Print what" and it is set to "Slides" by default. Drop the menu down and select "Handouts".

If you are viewing a .ppt file with Internet Explorer, the process is only slightly different. The difference is that instead of clicking File>Print, you will right-click the slide and choose "Print" from the context menu that appears. Again, in the print dialog box, select "Handouts" from the "Print what" drop-down menu.

The final scenario is viewing a powerpoint file that has been converted to a web page. You will know this because your web browsers address bar will have .htm or .html as the last few letters in the URL. There is no convenient way to print these slides from within a web browser however, MS Powerpoint will import this page and automatically convert it to .ppt format. Here's how:

1) Highlight the full URL of the first page of the slideshow in your web browsers address bar.
2) Open MS Powerpoint
3) In Powerpoint, click File>Open
4) In the file name entry box, paste the URL you copied in step one and click "Open"

Powerpoint will now connect to the web server, download the files, and automatically convert them to .ppt format. You can now print these slides in the manner described in the beginning of this article.

There are many web sites that offer free images for use on your web pages. Be sure to read the web site's terms and conditions of use before downloading and using their images. If you are needing University logos for your departmental site, see University Advancement's Design Services page.

The following sites have free images:

• IconBazaar
• Barry's Clipart Server
• The Free Graphics Store
• Graphic Map's Clip Art
• About.com's Clipart
• Yahoo Clip Art
• Web Clip Art
• Celeste's Holiday Graphic Collection
• Christine's Free Bird Bee Butterfly Cipart
• Leo's Icon Archive
• Clip Art Warehouse
• Spirit Rain's Graphics
• Bells n' Whistles
• Animation Arthouse

The following sites require a fee for their images:

• Clipart Connection

public_html is a subdirectory (folder) in your comp.uark.edu account where your Web page files (HTML, images, PDFs, etc.) should be located. Subdirectories can be created under public_html so that you can organize your Web site, but if you put your Web site files in your comp.uark.edu home directory or any other folder, they will not be accessible using a Web browser.

If your public_html directory is missing from your comp.uark.edu account, log into comp.uark.edu using SSH Secure Shell, WinSCP, or Macintosh Secure Shell (comp.uark.edu is the host system). At the comp% prompt you are in your home directory. Type:
ls
to see if a public_html directory is listed. If you do not have a public_html directory, at the prompt type:
mkdir public_html

If you are using cavern.uark.edu (www.uark.edu), you will not have a public_html directory. Your site's home page will reside in the home directory of the account.

All hardware malfunctions relating to the CPU are covered under your Dell warranty.  This includes a video card, sound card, motherboard, processor, memory, PCI card, cd-rom, dvd, cdrw, floppy drive, zip drives and other internal components that shipped from Dell as part of the system configuration.  These components qualify for on site service.  Monitors, speakers, keyboards and mice are covered under warranty but qualify for carry in replacement only.   Printers and other peripherals purchased from Dell, but not Dell branded are not serviceable under Dell warranty.

All hardware malfunctions relating to the CPU are covered under your Gateway warranty.  This includes a video card, sound card, motherboard, processor, memory, PCI card, cd-rom, cdrw, dvd, floppy drive, zip drives, and other internal components that shipped from the manufacturer in the unit.  These components qualify for on site service. Monitors, speakers, keyboards and mice are also covered under warranty but are carry in replacement only. Printers and other peripherals that came with your computer not branded by the computer manufacturer are not serviceable by your Gateway warranty.

All hardware malfunctions relating to the CPU are covered under your Apple warranty.  This includes a video card, sound card, motherboard, processor, memory, PCI card, cd-rom, cdrw, dvd, floppy drive, zip drives, and other internal components. These components qualify for on site service. Monitors, speakers, keyboards and mice are also covered under warranty but are carry in replacement only. Printers and other peripherals that came with your computer not branded by the computer manufacturer are not serviceable under Apple warranty.

Any Operating System or application software conflicts, incompatible configurations, or failures are not covered under warranty. Third party peripherals are not covered under the computer manufacturer’s warranty. Your data is not covered under warranty. It is advisable to back up your data on a regular basis in the event of hard drive failure, viruses, or power surges.

Any Operating System or application software conflicts, incompatible configurations, or failures are not covered under warranty. Third party peripherals are not covered under the computer manufacturer’s warranty. Your data is not covered under warranty. It is advisable to back up your data on a regular basis in the event of hard drive failure, viruses, or power surges.

Any Operating System or application software conflicts, incompatible configurations, or failures are not covered under warranty. Third party peripherals are not covered under the computer manufacturer’s warranty. Your data is not covered under warranty. It is advisable to back up your data on a regular basis in the event of hard drive failure, viruses, or power surges.

You can check your computer manufacturer’s website to see if your system is covered under carry-in or on-site warranty. You will need your serial number or service tag number for verification. Check the back of your CPU tower or the bottom of your notebook/laptop to obtain your serial number. Monitor warranty replacement requires the monitor’s serial number as well as that of the CPU; your monitor serial number is located on the back of the monitor close to the power cord.

1. Go to: http://support.dell.com
2. Log in with your Dell account information.  If you do not have an account, click on Register & Personalize, create your account, and log in.
3. Enter your service tag number and under Select a tool, choose Services & Warranties. Then click Go. 

Your system warranty information will appear and provide the type of warranty and the end date.

You can check your computer manufacturer’s website to see if your system is covered under carry in or on site warranty. You will need your serial number or service tag number for verification. Check the back of your CPU tower or the bottom of your notebook/laptop to obtain your serial number. Monitor warranty replacement requires the monitor’s serial number as well as that of the CPU; your monitor serial number is located on the back of the monitor close to the power cord.

1. Go to: http://support.gateway.com
2. Select desktops, notebooks, monitors & printers, electronics, or servers then enter your system serial number and click submit. 
3. In the middle of the page under My product info click on My Warranty Info for detailed warranty coverage information on your Gateway.

You can check your computer manufacturer’s website to see if your system is covered under carry in or on site warranty. You will need your serial number or service tag number for verification. Check the back of your CPU tower or the bottom  of your notebook/laptop to obtain your serial number. Monitor warranty replacement requires the monitor’s serial number as well as that of the CPU; your monitor serial number is located on the back of the monitor close to the power cord.

1. Go to:  http://www.apple.com/support/
2. In the far right hand column you will find About your Apple product enter your serial number and click go. 

You will be provided with the type of warranty your Apple product has and the warranty expiration.

If you are faculty or staff and the Dell computer is located on the Fayetteville campus you may request on-site warranty service in one of the following ways:

• Contact a UofA Computer Store Service Center technician at 479-575-3811
• Contact by email at uasc@uark.edu

When calling or emailing in an on-site service request please have your service tag#, a concise description of the problem,  the on-campus address of the computers location, and if you are not the owner of the machine a contact name and phone number.  Once warranty status has been verified for your service tag# an A+ certified technician will contact you to arrange a date and time to work on your machine.

For departmental technicians with approval, you may order the parts through the service request online form at http://uark.edu/comstore/warranty/, pick them up, and return the defective parts within 3 business days.

If you are a faculty or staff and the Gateway computer is located on the Fayetteville campus you may request on-site warranty service in one of the following ways:

• Contact a UofA Computer Store Service Center technician at 479-575-3811
• Contact a UofA Computer Store Service Center technician by email at uasc@uark.edu

When calling or emailing an on-site service request please provide your serial number, a concise description of the problem, the on-campus address of the computers location, and if you are not the owner of the machine a contact name and phone number.  Once warranty status has been verified for your serial number an A+ certified technician will contact you to arrange a date and time to work on your machine.

For departmental technicians with approval, you may order the parts through the service request online form at http://www.uark.edu/comstore/warranty pick up the parts, and return the defective parts within three business days.

If you are a faculty or staff and the Apple/Macintosh computer is located on the Fayetteville campus you may request on-site warranty service in one of the following ways:

• Contact a UofA Computer Store Service Center technician at 479-575-3811
• Contact a UofA Computer Store Service Center technician at uasc@uark.edu

When calling or emailing an on-site service request please provide your serial number, a concise description of the problem, the on-campus address of the computers location, and if you are not the owner of the machine a contact name and phone number of the owner.  Once warranty status has been verified for your serial number an A+ certified technician will contact you to arrange a date and time to work on your machine.

For departmental technicians with approval,m you may order the parts through the service request on line form at, pick up the parts, and return the defective parts within three business days.

If you are a faculty or staff and the HP Laserjet is located on the Fayetteville campus you may request on-site warranty service in one of the following ways:

• Contact a UofA Computer Store Service Center technician at 479-575-3811
• Contact a UofA Computer Store Service Center technician at uasc@uark.edu

When calling or emailing an on-site service request please provide your serial number, a concise description of the problem, the on-campus address of the printers location, and if you are not the owner of the machine a contact name and phone number of the owner.  Once warranty status has been verified for your serial number an A+ certified technician will contact you to arrange a date and time to work on your machine.

For departmental technicians with approval, you may order the parts through the service request for at     , pick up the parts, and return the defective parts within three business days.

The U of A Computer Store offers educationally discounted prices on the Apple iPod.  To purchase an educationally discounted iPod please bring your U of A Student, Faculty, or Staff ID into the Computer Store and make your selection.

Most standard laptop warranty contracts do not cover spills, drops, or broken LCD panels.  If you have a Dell or Gateway computer you can bring it to the UofA Computer Store Service Center and a qualified technician will determine your warranty contract status and diagnose your machine. 

You can park in the parking garage next to Union or in one of the two metered spaces behind the Union.

Many manufacturers offer a discount to faculty, staff or students to encourage the purchase of their product.  The educational or academic discount ranges from 2% to 80% off list or street price.  The percentage of discount depends on the manufacturer.  The UofA Computer Store sells academically or educationally discounted products to faculty, staff or students of the state of Arkansas.

Currently, it is not available.

No.

There are two reasons that could cause the problem.

1. Check if your computer's date/time is current.
2. If the date/time is current, is there any error message shown in the SPSS output windows? If yes, copy the error message and send to statsoft@cavern.uark.edu.

There are different possibilities that could cause this error. Copy the error message that is shown in SPSS output window and send to statsoft@cavern.uark.edu.

The error is known. Contact statsoft@cavern.uark.edu, and we will send you a patch file and update information.