To function in an efficient manner and to allow independent tasks to proceed simultaneously, the recovery process will be handled by teams. This plan calls for eight teams that work together, but for which specific portions of the recovery are assigned.
The eight Disaster Recovery Teams are:
The Recovery Management Team oversees the whole recovery process. The other seven teams are represented in the Recovery Management Team. The Recovery Manager leads the Recovery Management Team. The Manager has the final authority on decisions that must be made during the recovery. The Recovery Manager is responsible for appointing the other members of the Recovery Management Team. Each member of the Recovery Management Team will have the responsibility for appointing the other members of the respective team(s).
The selection of the members of the Recovery Management Team is very important. Since it is almost impossible to document exactly what each of the individual recovery teams will be required to do (each disaster will have its own special set of circumstances, many of which will be completely unanticipated), each member of the Recovery Management Team must be capable of stepping in with the technical and management skills to make the on-the-spot decisions necessary to complete the task at hand.
The discussion that follows identifies those skills that are needed by members of the Recovery Management Team. If these positions are filled with qualified individuals, then the odds for a timely and successful recovery are very high.
The following table contains a sample list of the people currently employed who could fill the positions on the Recovery Management Team. Alternates are listed, but there are other qualified individuals who could step in should any of these persons not be available.
|Recovery Manager||Robert Zimmerman||David Merrifield|
|Facilities Coordinator||Leo Yanda|
|Technical Coordinator||David Merrifield||Dan Martin|
|Administrative Coordinator||Tina Whatley||Ron Neyman
|Network Coordinator||Craig Brown||Stephen Hamlin
|Applications Coordinator||Ron Neyman||Randy Putt
|Computer Operations Coordinator||Chuck Dwyer||David Merrifield
As the recovery process gets underway, it is imperative that each of the recovery teams remain in close communication and strive to work together to complete the recovery as expediently as possible. The following section provides a brief description of the responsibilities for each team.
The Recovery Management Team is responsible for the coordination of the entire project. It is composed of seven skilled people:
The Recovery Manager is the leader of the Recovery Management Team and has the final authority regarding decisions during the recovery process. Each of the remaining individuals will be the leader of a specialized team that will address a portion of the recovery tasks. As the recovery process gets underway, there will likely be areas of overlap between teams and close communication will be required. The Recovery Management Team will have regular meetings scheduled to provide for communication between team coordinators.
Each coordinator should schedule a meeting for members of his team well in advance of their first planned activities. A first-meeting agenda might include:
The Damage Assessment Team will be led by the Technical Coordinator. He will be responsible for selecting the other team members. Likely choices would be a member(s) from Physical Plant, Operations, Network Services, Campus Telephone Services, and Technical Services. This team will not be responsible for a detailed damage assessment for insurance purposes. The primary thrust for this team is to do two things:
Based on this assessment the Recovery Management Team can begin the process of acquiring replacement equipment for the recovery.
The Facility Recovery Team will be led by the Facilities Coordinator. He will be responsible for selecting the other team members. Likely choices would be member(s) from Operations, Network Services, Physical Plant, Cold Site Building Representative, and Technical Services.
This team will be responsible for the details of preparing the recovery site to accomodate the hardware, supplies, and personnel necessary for recovery. Detailed layouts and instructions for the Cold Site preparation are included in the recovery plan.
This team will also be responsible for oversight of the activities for the repair and/or rebuilding of the primary site (the Administrative Services Building). It is anticipated that the major responsibility for this will lie within Physical Plant and contractors. However, this team must oversee these operations to ensure that the facility is repaired to properly support the operation of mainframe and networking equipment per the original design of the primary site.
The Network Recovery Team will be led by the Network Coordinator. He will be responsible for selecting the other team members. Likely choices would be member(s) from Network Services, Technical Services, User Services, and Physical Plant. It may also be helpful to have the building and/or network manager for the Cold Site building be a part of this team should it be necessary to use the Cold Site.
This team will be responsible for overseeing the restoration of the campus network and all network connections necessary at the recovery site. It is entirely possible in certain disaster situations that the Network Recovery Team may be the only team convened as a result of a campus disaster. For instance, should a fire occur at the Band Building and destroy fiber optic connections and network equipment, this team will be charged with the recovery of operations out of that building or in another building on campus in the most expedient manner.
Because there is such a high degree of reliance on the campus network, for instruction, research, and administrative purposes, very high emphasis must be placed on restoring the network as quickly as possible.
The Platform Recovery Team will be led by the Technical Coordinator. He will be responsible for selecting the other members of the team, each of which will be the leader in charge of restoring one or more of the computer platforms described in this plan.
Each team member may recruit others to assist in the technical and detailed work of the recovery. They are responsible for communicating needs and status information to other recovery teams and to coordinate restoration operations between parties working on different computer platforms.
Each platform recovery group will follow this general plan of action:
The Application Recovery Team will be led by the Application Coordinator. He will be responsible for selecting the other team members. This team will be responsible for conducting activities leading up to the approval and acceptance of application systems for production use. In general, this team's activities will begin after the Platform Recovery Team has completed work on the target platform. Some of the team members may in fact be from the platform recovery teams.
Some of the anticipated tasks include:
The Computer Operations Team will be led by the Computer Operations Coordinator. He will be responsible for selecting the other team members. This team will provide three major functions:
The Administrative Support Team will be led by the Administrative Coordinator. He will be responsible for selecting the other team members. This team will provide administrative support to the other recovery teams as well as support to employees and their families. One of the most important functions that this team can provide is to take the burden of administrative details so that the engineers and technicians who are responsible for systems recovery can concentrate on their recovery work.
One member of this team should be designated as Family Contact. This person will be available throughout the recovery process to provide assistance to employee family members.
One member of this team should be a designated representative of the University's Purchasing Office. This person will the liaison to the Business Manager's Office for the purpose of expediting all emergency purchases and ensuring that proper University and State regulations for purchasing in an emergency are followed. The Purchasing Office has their own Disaster Contingency Plan that they will implement to aid departments needing to restore or rebuild facilities in the event of a disaster.
Some of the anticipated team tasks include: